I have posted this to the Microsoft community and thought I would also post it in the forums

posted Thursday April 9 2015

  I look after multiple locations across Ontario for a company each their own separate entity so volume licencing is not applicable.

The situation is that I have installed 17 copies of office 2013 and registered the product keys with my Microsoft account, and when I log into the Microsoft account the product keys I find on the site don't correspond to any of the physical product key card serial numbers I have.  talked to Microsoft support twice with no solution.  was told by 1 person I should have a Microsoft account for each install.  I will be doing 100 installs eventually.  the second person told me I didn't matter what download I selected from my Microsoft account as it would automatically prompt me for a product key.  it didn't.  spent 4 hours on phone so far and received 1 email, all with canned answers which don't even correspond to the problem

posted update April 10th 2015

I have 17 keys registered to the 1 account.  I did a test this morning.  I installed a brand new copy of office 2013 right out of the box to a computer and registered it to a new Microsoft account with only 1 copy of office registered to that account.  I log into the new Microsoft account this morning and the product key online associated with the account isn't the same as the product key I inputted yesterday from the key card.

Anyone have any ideas about this

Update 

Installed second brand new copy from the same Microsoft account to a different computer and it said it was already registered.  had to manual registration.  requested a call back from Microsoft support and got the call and explained the situation and the person couldn't help me but thought installation and licencing could and was transferred.  explained 90% of the situation before I was disconnected.  In case you are wondering I am being polite on the phone as I realize the people I  am talking to are not the cause of the issue

I need a call from someone higher up in support for office 2013 and cant seem to do this. if I call customer support it is really only a facilitator which pushes me off to a support desk or something called up-and-running and none of them even acknowledge the issue of the product key mismatches

Any help would be appreciated as the support from Microsoft on this has been useless

Andrew